|Law Firm Marketing: Thoughts on Referral-Based Practices|
Law firm marketing is all about receiving highly qualified referrals. Every attorney seeks to have a referral-based practice. However, many attorneys seem to spend their entire professional career trying to create the perfect practice with little results to show for it.
1Is your law firm primarily a Business-to-Consumer (B2C) or Business-to-Business (B2B) firm? For many B2C firms, such as family law, personal injury, and criminal defense, referrals from former clients are generally random events. Either they know someone going through a divorce or they don't.Many of our B2B clients, such as general business law, corporate litigation, and commercial real estate, have been able to develop semi-structured client referral programs because their clients often interact with other executives and companies who need similar services.
2Have you made clients aware of all the different services you offer? I'm convinced one of the biggest reasons why attorneys don't receive more referrals is because they don't take the time to inform and remind their clients of the various services they offer. Most clients immediately put their attorney in a box and believe the only service the lawyer offers is the one they used.
I was speaking today with an attorney who practices business law. He was upset at a client because he helped the client set up an LLC three months ago, but at a recent meeting told the attorney they gave the name of a competing law firm to a friend who needed help with a multi-million dollar business transaction.
The client was shocked when the attorney explained that was his specialty. The client responded by saying, "I'm sorry about that, but you really need to do a better job informing me of what you do and what kind of cases you want because I don't know."
3How much business have you lost because your clients simply aren't aware of the various services your firm can provide for them and their associates?
Can clients accurately explain who your ideal target market is? Your ideal target market is the person or company that is most likely to hire you initially, repeatedly and at the highest profit margin. With so many attorneys struggling to define their ideal client it's no wonder if your clients don't even know who they should refer to you.
Here's a small challenge for you, ask three of your clients this week who they believe your ideal client is and listen how accurately they respond. If you're struggling to define who your ideal client is, seek the help of a law firm marketing professional.
4Do you regularly and consistently stay connected with clients in a way that adds value? Every law firm needs a client education plan that not only positions your law firm, explains different services you offer and keeps your current clients informed as to what's going on in your firm, but also acts as a resource and guide to them.